Great post, Molly. Well researched, we’ll written, on Medium (!!), thank you!!

Two thoughts:

1) Law firms are much better with data than we — myself included — have given them credit for. Read: maxing out the billable hour and maintaining/growing PPP (annually) required attention to, for our purposes, the numbers. And they were very good at it for a long time. The challenge now is converting all the tools, people, processes, and info governance practices that still support the old economic model. (Sherri and new KPIs are a great start.); and

2) The greater, less-highlighted (data) obstacle is the effort required to design an infrastructure capable of capturing, storing, managing, compensating on, and making decisions based on client loyalty AKA satisfaction, by matter. AND measuring the client’s motivation to buy. (Client = individual stakeholders at each co.) You know, now that we’re in a buyers market and all…

On a personal note, had a conversation with Lindsay Griffiths on point 2 last week. “You have to speak with Molly Porter.” (Based on your piece, it seems she was spot on. I’ll be reaching out on Monday.)

Thanks again!