Design Thinking Exercise Prototype
In this exercise I have to practice my prototyping technique and my getting to know the customer.
Hopefully this will help me see my mistakes in the future and improve for real customers.
Client: Whole Bank
History of the Client: Whole Bank started operations in Framingham, a small town in Massachusetts, United States. Their goal was to offer a different way to save and manage money by giving customers innovative options such as virtual currencies.
Clients to help: Clients of #WholeBank who already know how to use the #WholeBankApp in their phone and travel often.

I had to interview a couple of people I knew to learn about their needs when they had to pay at stores, when they are traveling.
This are the questions I asked.
Introduction: Hello my name is Lulu and I work for Whole Bank, and we are trying to figure out how to make it easier to pay when you are traveling, so if it is ok, i would like to know about your paying methods.
- How often do you travel?
- When you go to the store, how do you usually pay?
- Are you comfortable using the ATMs at foreign countries?
- Are you comfortable using your debit/credit card at stores?
- Have you lost your debit/credit card on your trips?
In my interviews, i found out that:
- 5/5 travel at least 5 times a year for work
- 5/5 usually pay with debit/credit cards.
- 3/5 are not comfortable using ATMs when they are traveling.
- 3/5 are not that comfortable using their debit/credit cards, because they had have charges that they no recognize.
- 4/5 have lost their debit/credit card when they are traveling.


Solving the problem.
The customers log in to the bank’s app. Then select the button of payment, and the app can help them make a transaction or pay by a barcode.
This helped me getting to know the customer, and using the application they alredady know to make safe payments, without compromising their debit/credit cards.
