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Hannah Chaplin
Hannah Chaplin

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Published in Product Coalition

·Dec 21, 2018

The Customer is NOT Always Right

A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. It’s fantastic to be here, and thank you to Michelle and the team at SaaS North for the invitation. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and…

Saa S

16 min read

The Customer is Not Always Right
The Customer is Not Always Right
Saa S

16 min read


Published in Product Coalition

·Oct 22, 2018

F*** Customer Feedback

My talk from this year’s SaaStock conference in Dublin — We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. On the first day, I was lucky enough to be one of the speakers. Here’s the write up &…

Product Management

10 min read

F*** Customer Feedback
F*** Customer Feedback
Product Management

10 min read


Published in Product Coalition

·Sep 5, 2018

2018: Product Feedback Trends in B2B SaaS

Leading B2B SaaS companies are changing how products are made, how companies are built & how their customers are treated by welcoming product feedback in the right way. Here are the top trends we have been seeing this year… — Thanks to Tanner Boriack, Unsplash As leaders in Product Demand Intelligence, we know how important product feedback is to the growth of B2B SaaS organizations. We’re not quite at the end of 2018 but it’s proving to be a very exciting year here at Receptive. We now enable over 1…

Saa S

7 min read

2018: Product Feedback Trends in B2B SaaS
2018: Product Feedback Trends in B2B SaaS
Saa S

7 min read


Jun 26, 2018

Myths in Product Feedback #1

“Feedback should be acted on immediately” — There’s a common misconception that B2B SaaS companies that have a proactive approach to feedback should act on new ideas…well, immediately. …

Product Management

3 min read

Product Management

3 min read


Jun 13, 2018

Truth, Transparency, and Receptive: How Influitive Improve their Product

We spoke with Aaron Rothschild, Director of Product Management at Influitive. Their engagement platform inspires your customers to stay longer, share their experiences, and attract new business. Receptive has made it possible for Influitive to be more customer-centric and empathetic with their users. …

Product Management

4 min read

Truth, Transparency, and Receptive: How Influitive Improve their Product
Truth, Transparency, and Receptive: How Influitive Improve their Product
Product Management

4 min read


Published in Product Coalition

·Jun 5, 2018

Adventures in Product Feedback: Q&A with a Trailblazer in B2B SaaS

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. They are an impressive bunch who are cracking into a huge market with their new product. We talked about building SaaS products…

Product Management

8 min read

Adventures in Product Feedback: Q&A with a Trailblazer in B2B SaaS
Adventures in Product Feedback: Q&A with a Trailblazer in B2B SaaS
Product Management

8 min read


Published in Product Coalition

·May 11, 2018

Your Product Teams are Lying to You

Are your product teams acting on the best product feedback data? How do you know that everyone is working on things that really matter? Thanks to Jennifer C, Flickr Do you know what all your developers are working on? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Or are your product decisions being fuelled by politics, reaction and gut decision?

Saa S

5 min read

Your Product Teams are Lying to You
Your Product Teams are Lying to You
Saa S

5 min read


Apr 25, 2018

Dispelling the Most Common Product Feedback Myths in SaaS

Dispelling the product feedback myths that are preventing you from taking action to unlock growth, happy customers & efficient teams Disclaimer: A lot of this content is about Receptive as a product but there are a lot of product feedback best practices in here too. tl;dr is on the Receptive site right here The Long Arm of Product Feedback

Product Management

13 min read

Dispelling the Most Common Product Feedback Myths in SaaS
Dispelling the Most Common Product Feedback Myths in SaaS
Product Management

13 min read


Published in Product Coalition

·Mar 23, 2018

You Are Building the WRONG Things in your SaaS product

Where SaaS companies get prioritization wrong and a new approach to get it right — There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and…

Product Management

10 min read

You Are Building the WRONG Things in your SaaS product
You Are Building the WRONG Things in your SaaS product
Product Management

10 min read


Published in Product Coalition

·Mar 19, 2018

3 Simple Ways To Improve Your Prioritization in SaaS

How to improve prioritization decisions when you’re building SaaS products — At Receptive, we’ve been doing a lot of writing on research on prioritization. When you’re building a SaaS product, it can be incredibly hard knowing where to spend your time, money and resources. Just which features & improvements will actually help your customers? How do you stop wasting time churning…

Product Management

5 min read

3 Simple Ways To Improve Your Prioritization in SaaS
3 Simple Ways To Improve Your Prioritization in SaaS
Product Management

5 min read

Hannah Chaplin

Hannah Chaplin

491 Followers

SaaS fanatic & founder @receptiveio

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