“If you never know failure, you will never know success.” Quote on boxing gym window.
“If you never know failure, you will never know success.” Quote on boxing gym window.
“If you never know failure….” Use my experiences to prevent your own. Thanks to the blowup on Unsplash for this picture of an inspirational quote.

Nothing like the start of a new year and new decade to reflect on the past, evaluate where you’ve been, and then decide where you want to go and how to get there.

So, where have I been the last year? I have done a lot of failing at online interviews recently. Full stop: A. Whole. Lot. Of. Failing.

As I’ve been processing the news of my most recent failure and reflecting on how to improve, I realized that just like agile software development, if something isn’t working: change it. …


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User Research isn’t just research about your user as a person — it’s necessary to understand their motivations and what drives them. Image by #WOCinTechChat. CC by 2.0.

I love to create systems that help people more easily accomplish tasks and clearly communicate information. I lean toward creating templates for data collection and checklists for things that need to be completed in order, and sometimes I get to combine them.

My team at OnShift has begun to discuss growing an existing feature and how best to implement it. We had some questions about how the feature would change, how it would work, and if it would have the same usage as the initial version.

Malena Hansen

User Researcher and Product Designer. Systems Thinker and Tester. Maker | MS: UX (Kent State, 2018)

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