Photo by Diana Parkhouse on Unsplash

Prior to joining Klaviyo, I started my career at Lutron, where we designed and built smart building systems: Imagine pulling up to your dream house in your dream car — we made the lights fade on with your presence, the shades roll up, and the house come to life. Such systems required specialized software to design, which was the product I worked on. I’d like to share some lessons I learned in my first years working in Product.

As a fresh engineer-turned Product Manager, my view of the product was shaped by those around me: the customers, the engineers, the…


Simple geometry.

The World on Repeat

The cyclic nature of the world is well-documented. In fashion, music, history, and religion, we can’t help but notice repeating patterns. What was old is new again. And again. And again.

Sometimes, we learn useful lessons and make accurate predictions (though, given how 2020 has gone so far, I’m not sure how well, as a society, we use those predictions). Other times, we see patterns we want to see, because our minds are the best pattern-seeking machines ever known to, well, us.

So indulge me in my pattern-seeking.

To Draw a Circle


Photo by Sharon Pittaway on Unsplash

Unity isn’t optional.

An Invented Past


It’s not about the kings and khans.

The QFT

When you think of an electron, what do you see? Is it a little ball zipping around in space, perhaps even orbiting some nucleus in neat loops, like a tiny planet around a star? Or is it a cloud? A wave?

The mental model we use to understand the world matters, even though each one is almost always an oversimplification of the truth. It helps our minds intuit the unintuitive. But each model has its limits: how can things be both a particle and a wave at the same time? …


Photo by William Krause on Unsplash

The king is but a chess piece.

It’s easy to become enamored with power.

Throughout history, we’re drawn to those who are powerful. We crave the feeling of power. “Empowering” is now a marketing buzzword.

Whether it’s fame, fortune, or brute force, people love power. We covet it like it’s an object of desire we can possess, control, and transfer at will.

Do we own power, or does it own us?


Trigger: the ergonomic gaming mouse.

For the full story, find the up-to-date project page on my website.

In my previous posts, I outlined my research into the PC gaming market, which uncovered that over 1 in 5 of PC gamers experience hand or wrist pain associated with mouse use. I also shared other findings about gamer’s biggest pain points, and what the next gaming mouse should be.

This week, let’s dive into a project I’ve worked on for quite a while now.

In short, I’m creating a truly ergonomic gaming mouse.


Photo by wu yi on Unsplash

The gaming mouse industry may seem like a mature one with only incremental changes. But what would a truly innovative designer do to introduce the next great mouse? What should this mouse be?

It should be Pain Free

Last time, I wrote about the glaring problem in the gaming mouse industry: widespread wrist and hand pain for gamers.

“We’re talking about at least 1 in 5 gamers who experience noticeable or severe pain while using the mouse”

So, obviously, the next gaming mouse should be more ergonomic, and allow for pain-free gaming.

The innovators and tinkerers out there must be wondering: What are the other…


When you think of a gaming mouse, what do you see?

Fast, sleek, overloaded with RGB lights, gaming mice have been around for years as one of the most important pieces of gear for PC gamers, particularly those who are serious with their competitiveness and style.

From DPI settings routinely going up to 12,000 DPI to prices reaching nearly $190, the market is flooded with options and features that few everyday gamers actually care about. Outside of the few true innovations, such as nearly lag-free wireless mice that eliminate the pain of cord management, we get more and more of the same mouse with slightly higher spec numbers.

It would seem…

Hansen Liang

Product manager, designer. Innovate with vision, so the future is no accident.

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