Published in Segment Design + Research·Jun 8, 2021Dear New Designer…Joining a new job remotely can be… nerve-wracking. There’s a lot to take in — a lot of people to (remotely) meet, unspoken cultural cues to get onboarded to, and of course, lots to learn. …Design3 min read
Published in Segment Design + Research·Aug 7, 2020A Little Outside Segment Design: Meet TidoInside Segment Design is a series designed to shine the spotlight on the talented team of designers and researchers that make up the Segment design team. A Little Outside Segment Design refers to people just outside the design orbit we want you to meet too! …Inside Segment7 min read
Published in Segment Design + Research·Jul 1, 2020Inside Segment Design: Meet DylanInside Segment Design is a series designed to shine the spotlight on the talented team of designers and researchers that make up the Segment design team. We’ll publish a series of articles that will follow each team member on their career path and journey to Segment. …Inside Segment6 min read
Published in Modus·May 18, 2020Reflecting on Year One of Design ManagementI recently realized its been about a year since I first transitioned to a design management role after starting off as an Individual Contributor (IC) at Segment. Beyond reading The Making of a Manager (great book!), …Design Management7 min read
Published in Modus·Jul 17, 2019The Enigma of the Designer’s CalendarStriking a balance between meetings and actual design work is an art to be perfected — Your headphones are on, and you are thriving. You’re all set up: coffee on your desk, a large (ignored) glass of water in the corner, the perfect dual-screen configuration. You are laser-focused, tackling a couple items from your to-do list without a single distraction. You know exactly what you need…Productivity6 min read
Published in Modus·May 16, 2019Data Privacy Is a Human RightLow-income people are often the underdog in the data privacy wars. What role can design play in changing that? — They say the small bit of data you don’t give away, companies will find a way to take anyway. “Data privacy”: It’s a phrase that has increasingly bubbled up in news headlines, conversations, podcasts, and interviews. It’s become a death sentence for some companies, a savior for others, and has…Data Privacy7 min read
Published in Modus·Mar 26, 2019What Role Should Designers Play in Product Development?A dual-track framework for involving designers — and users — in key product decisions from the very beginning — Let’s paint a familiar picture: It’s planning time for the next quarter. Your team is huddled around a whiteboard, going back and forth on the next big idea that’s going to ignite your path to product-market fit. There are more Post-its than you can count. …UX7 min read
Published in Segment Design + Research·Feb 21, 2019Take Your Product Usability to the Next LevelSo you’ve built a product that is quickly gaining traction, but you get the sense that there is something missing. Your adoption rates aren’t what they should be given the number of users who have signed on to use your product. With the few conversations you do have with customers…UX7 min read
Published in The Startup·Jan 7, 2019Your Company’s Promotion Process is BrokenWhat — rather, who — is the cost of the assumptions your process makes? — After a long day of work, my boss stopped me on my way out of the office. “Can we chat for a sec?” I sat down in the empty chair across his desk. It was promotion season, so like the rest of the managers at our consulting firm, he was…Management10 min read
Published in Segment Design + Research·Dec 18, 2018How Design Leaders at the Top Startups Design for B2BDesigning for B2B is a unique and exciting challenge — we think about this all the time at Segment. We figured the best way to learn how the industry is thinking about it is to… invite them over to talk about it! …Design7 min read
