Politics is short-term, economics is medium term, innovation is long-term.
…ionships change if you stopped defending yourself and instead, thought more about the other person? Most people are extremely forgiving when they feel validated, when they feel genuinely thought about and cared for.
…. There’s a whole book on this topic: Emotional Design by Don Norman. But here’s the important bit: Getting design details right can create positive emotional states that actually make products easier to use.