How do you use Slack?

Slack has become so popular among communities, work, and even family use. I myself have 17 slack groups in the Slack Mac App, and at least 3 others that I do not visit often. Some public groups are especially popular like Nomadlist, iOS-Developers and HKStartups. They are composed of people with similar hobbies, and generally working remotely.

Use Slack in work environment

I have several working slack groups, including the company I am working in, as well as the client group that I consult. For those people used to working in tech industry, Slack is so intuitive to use. It is just another chat app, with some channels to talk on specific topics, like product, finance, project A, project B, and so on.

However, for client groups, they may come from a different industry. For example, an Art-related group may have a bunch of non tech-savvy people. It is already a big move to start using such a tech product. In fact, using a new product should come with new manner as well.

Why use Slack?

It solves a problem of communication remotely.

This is specially useful for remote teams, or having some staff working remotely. Anyone who works on particular task can notice others through Slack. This serves as progress update, as well as to prevent conflict. If there are multiple projects involved, it is suggested to create several channels.

The Problem

Some problems may arise from time to time, for example:

  1. Not everyone in the team is involved in Slack — one may still use traditional way like phone / email to notice them
  2. Even the staff is included, but not checking Slack at all
  3. Sending direct messages instead of posting to channels — others do not know what are going on

The Solution

Using a new tool requires new mindset. Slack is built to encourage transparency among team members. To use wisely, one should learn the mindset and apply in the work as well.

  1. Make sure to add the involved colleagues to the corresponding channels. Be more transparent. Knowledge workers can do a better job by knowing more without asking explicitly
  2. Encourage colleagues to use the tool, by making it more fun. Use emojis and bots, add a channel of jokes and discount sharing. Encourage, rather than force.
  3. Remind colleagues to post to channels when direct messages happen. Use ‘Forward’ button so that you don’t need to type the message again. Continue the conversation in channel.

I am taking a challenge to write a post every day for 180 days. The content will be related to my life as a father, entrepreneur, developer and trainer.

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