Harsha KhubwaniinClootrackThe psychology of consumer behavior: Steering decision-makingIn CX space, psychology isn’t just a sidekick; it is the very essence of understanding consumers. When we delve into the complexities of…Jul 30Jul 30
Harsha KhubwaniinClootrackHow Customer Insights Revolutionize Experience Beyond the ProductCustomer insights are a gold mine of innovative ideas and much-needed transformations. From product refinement to new launches, insights…Jul 18Jul 18
Harsha KhubwaniinClootrackHassle-free unified CX reporting when using QualtricsDeclining survey response rates, an explosion of new feedback channels, and rapidly changing customer expectations are realities today…Jun 17Jun 17
Harsha KhubwaniinClootrackCustomer Experience Ecosystem — ClootrackWhat is the Customer Experience Ecosystem?Apr 10Apr 10
Harsha KhubwaniinClootrackBuilding Bridges: 5 Ways Data Pros Are Connecting with Customer InsightsData professionals have been leveraging data-driven strategies to uncover hidden opportunities, predict customer preferences, and deliver…Apr 5Apr 5
Harsha KhubwaniinClootrackBanking on Better Experiences: Customer Experience Trends in Financial ServicesIn an industry like finance where trust and transparency are paramount, delivering exceptional customer experience is key to holding a huge…Apr 3Apr 3
Harsha KhubwaniinClootrackFrom Silos to Synergy: Breaking Down Barriers for Customer-CentricityCustomer-centric approaches not only foster a customer-first culture within the organization but also drive innovation, operational…Mar 22Mar 22
Harsha KhubwaniinClootrackDoomsday for Your Business: 6 Customer Experience Mistakes to Fear in 2024The quest to attract and retain customers has grown increasingly intricate, necessitating CX leaders to continuously adapt and innovate…Mar 19Mar 19
Harsha KhubwaniinClootrackFrom Souks to Screens: The Digital Adoption of Middle East ConsumersThe Middle East region has experienced an astonishing rise in the adoption of technology by brands in recent years. In order to remain…Mar 15Mar 15
Harsha KhubwaniinClootrackOasis of Customer Experience: Keeping Cool in the Hot Middle East Insurance IndustryAs the insurance industry in the Middle East region faces increasing competition and changing consumer preferences, the ability to deliver…Mar 14Mar 14
