Early stage investor @indexventures in Berlin and London. prev. VP Product @Raisin_EN
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…w minutes I spent in the office, I could tell that Slack has built a culture unique amongst Silicon Valley companies. Playfulness, empathy, diversity, and craftsmanship are not just corporate platitudes, th…
… could have a great 85% SaaS gross margin, but your service margin is at 50% and masking lower than ideal margins from recurring revenue. Or vice versa, you undercharge for onboarding and configuration whi…
…GS. If your CSM team also transacts some business such as seat add-ons, then I’d put them below the gross margin line in OpEx.