Ah, the Apple Store. All white space and shiny surfaces… *stroke, stroke* At one table stands a man with a battered and bashed iPad screen. At another, eight ladies with tight white curls and powdery cheeks sit in a u-shape and giggle as they attend a training session. And at…

Here’s a random thing — and it links industry jargon to dentistry, so please bear with. My whole face hurts. It really, REALLY hurts. Even the drugs with the red warning stickers on that say ‘Warning: May Cause Addiction’ don’t really touch the pain I’m in. …

Do you send emails from your business? Have a website that asks prospective customers to get in touch? Send direct mailshots? Are you frustrated by the low response rate? Consider this. Have you ever been to a party and found yourself standing next to the one person who just won’t…