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IT Service Management, Simplified
IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.
The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that def
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Book ID Asin: 1945051086
Book Title: ITSM: QuickStart Guide — The Simplified Beginner’s Guide to IT Service Management
Book Author: ClydeBank Technology
Book Format and Price:
Book Format Name: Paperback
Book Format Price: unknown
Book Price: unknown
Book Category: Books, Business & Money, Industries and unknown
Book Rating: 122 ratings
ITSM: QuickStart Guide — The Simplified Beginner’s Guide to IT Service Management by ClydeBank Technology Book Review
Name: TigerFL
Rating: 5.0 out of 5 stars
Title: Great book!
Date: Reviewed in the United States on May 3, 2016
Review: For my own satisfaction of credibility I will mention that I work for a computer company doing Information technology and engineering work. I found this book thinking “Oh there isn’t going to be anything impressive in here.” But boy was I wrong. This book goes on to explain the applications of business influence in the field of Information Technology work and why it’s useful. It helps to really define what we do and can even help us understand things about the field that others may not have known or even thought to know. I did like the fact that the author also kicked in not only the historic factor in explaining the previous companies that had influence over the technology world. But also explained the reality of how expansive the Technology spectrum really is and how it’s incredibly difficult to just follow one path. Admiringly, the book provides a wealth of knowledge and would suffice to any modern day tech user. At the same time though this is a “Quick Start” guide and typically that title alone would draw in any new comers to show interest in this sort of thing. Unless you worked the field and had experience you would have no idea what a lot of this stuff was. I wish that there was a glossary including abbreviations of Software and Hardware and categorize different aspect rather than trying to tie everything together. At that point it simply becomes too cluttered to understand. Like I said, if you are already in this line of work this book will do you wonders otherwise you are going to need to take a lot of time trying to do your own research and get a basic understanding of many of the different phrases and context used in this book. Now, I must show my great appreciation to those who allowed me to collect on this wealth of knowledge and a deep discount for the purpose of review. Otherwise I hope you all enjoy this book and inclined to take foot in a different world of Technology. Please let me know if this review was helpful, So that I know if I need to improve and comment to help me do such! Thank you and Enjoy!
Name: Mike
Rating: 4.0 out of 5 stars
Title: Jump right in simplified but not over simplified.
Date: Reviewed in the United States on May 17, 2016
Review: Ordered this on a whim really but it is written well enough and does bring several good points into question. I think there could be a way of making it a little more interesting but then again you cant spice this up too much I have not finished it yet but will come back to add some more to this review
I have received this product for free or cheap and i am in no way obligated to leave a good review. This review is by my choice and is my true and honest opinion.
My thoughts and criteria for products I review: (Amazon’s Rating Criteria in Parentheses)
1 star (I hate it!): Feel it’s a waste of money. Will never use it again. Would never recommend. Not safe to use. Either throw away or return it.
2 star (I don’t like it): Don’t like it and wouldn’t use it again, but may still have at least 1 positive thing about it.
3 star (It’s ok): Product has both positives and negatives, and I may or may not continue using it. Someone else may like it more and is potentially still worth purchasing.
4 star (I like it): Item as described in functionality purpose and quality. May have 1 or 2 things I don’t care for or would change, but not big issues. Would recommend if asked, but wouldn’t say I love it.
5 star (I love it!): Practically perfect. Nothing lacking in functionality or quality. Love love love it and would not only recommend, but would purchase for others and continue to purchase for myself.
Name: M. W.
Rating: 4.0 out of 5 stars
Title: THE GOOD: This is a pretty good guide to get …
Date: Reviewed in the United States on September 7, 2016
Review: THE GOOD: This is a pretty good guide to get started quickly with ITSM. If just starting out, I would recommend this for a good starting point to get going quickly. Not really a whole lot to say on this. It’s nice that it is a kindle ebook too so I got it immediately and could start reading right away.
THE BAD: Nothing really.
OTHER:
While this review is completely honest, I did receive this product for free in exchange for my honest and real review. This did not, in any way, effect my final review.
Name: Jeff
Rating: 4.0 out of 5 stars
Title: Quick dirty and thorough
Date: Reviewed in the United States on May 11, 2016
Review: This is a good overview on ITSM. All IT workers should be aware of this topic and how it is different from ITIL. A fast read to get someone up to speed goes into how ITSM vs ITIL.
Disclaimer: I received a discount on this product in exchange for an unbiased review.
Name: dv
Rating: 5.0 out of 5 stars
Title: Short and descriptive
Date: Reviewed in the United States on December 31, 2020
Review: It is short, understandable and structured. It contains all I need to know to get high level picture of ITIL and ITSM.
Name: Tony Costanzo
Rating: 4.0 out of 5 stars
Title: Good primer
Date: Reviewed in the United States on March 28, 2017
Review: Quick hit of high level basics. Worth the kindle price and no regrets. If you need to get your arms around what it means in an afternoon, this will help.
Name: ITC
Rating: 4.0 out of 5 stars
Title: Good book, good price
Date: Reviewed in the United States on July 5, 2019
Review: Good book, good price
Name: Charles N. Hubbert
Rating: 5.0 out of 5 stars
Title: Great primer — we’ll use this to support our business vision
Date: Reviewed in the United States on September 2, 2017
Review: I’m still scratching the surface of ITIL/ITSM, but we are in talks about implementing some of the framework into the financial services business that I work for. I believe this book will help communicate our vision for IT being an integral part of growing the business. Going to look for several hard copies now…
