Heidi NormaninDepartment of Innovation & PerformanceLearning to improve systematicallyUsing improvement tools from the House of Toyota in local government.Apr 3, 2018Apr 3, 2018
Heidi NormaninDepartment of Innovation & PerformanceStandardization — Calming the systemUsing standardization tools from the House of Toyota to calm the system.Feb 2, 2018Feb 2, 2018
Heidi NormaninDepartment of Innovation & PerformancePouring the Foundation to Stabilize our HouseA Discussion on the Foundations of Lean Principles in Government.Nov 1, 2017Nov 1, 2017
Heidi NormaninDepartment of Innovation & PerformanceBuilding Lean into Government — One Brick at a TimeIs the idea of using Lean Systems techniques in government an oxymoron?Oct 13, 2017Oct 13, 2017