Product experience designer, researcher & strategist.
When I was younger, I took figure skating. I love the activity. I love the outfits, the cold, gliding around the ice and the grace. I, unfortunately, started skating too late, so I didn’t amount to much on the ice.
Recently, I have been digging deep into experience mapping to give my team more insight into what is happening in our current customer journey and to inform the decisions we make.