Hello: Ula
Our amazing Customer Service Reps are the face of Hello Molly and today we’d love to introduce you to Ula who has been an incredible asset to our team and has some fantastic insight to working in the fashion industry!

Tell us about your role at Hello Molly.
I’m a customer service representative here at Hello Molly! My main role is to basically help out our customers with any problems or questions they have, big or small. Ensuring that they have a positive shopping experience and keep them coming back as regular customers!
What is your career background?
I’ve spent the majority of my career working in fashion retail. I started off working for the menswear brand Industrie, from there I went into footwear at Platypus shoes. After which I joined the team at Glue Store, where I was for the past 2 and a half years before coming to Hello Molly! So it’s fair to say the fashion industry has definitely played a major role in my life!
What’s your favourite thing about working with customers?
I love being able to interact with other people, every day is something different so it never really gets old. You always get the occasional interesting life story from the customer. I do genuinely find it rewarding when you are able to help someone out and it is always nice when customers go out of their way to say thank you!
What are your favourite apps for productivity?
I don’t really use any apps for productivity at the moment but I really should! I just tend to use my calendar app to keep on top of any appointments, important dates or events. Aside from that, I like to just give myself regular little personal goals (usually related to fitness/health or savings), which I think definitely help me be more productive in life, as I enjoy the feeling of working towards something!
Can you tell our followers two fun facts about you?
I’m fluent in German. Coming out of high school, I was also able to speak French but now I’ve lost it :(
I have 3 passports (Australian, British & German)
What have you loved the most so far about working at Hello Molly?
I love the overall working culture and constant positive vibes in the office! Everyone here is so friendly, you can tell that everyone genuinely gets along.
You can tell that Hello Molly as a company really makes an effort in bringing people together to create a fun work environment with the regular team eats, the recent Halloween potluck and the seemingly constant stream of birthday/other celebrations that of course require a lot of delicious cakes and treats!
What advice do you have for people trying to land that fashion HQ job?
My advice to people trying to land a fashion HQ job is to make sure you find a company that aligns with your own values and personal style. That way, you’ll already have a solid understanding of the current trends and target market that your company is trying to reach and you’ll find yourself really able to engage with your job, the consumers and the company as a whole!
The fashion industry moves very quickly and is constantly evolving, so it is always important to keep up to date with current social media and fashion trends, make sure that you’re always ready to give valuable input!
- Who would you love us to interview next from our team? Let us know in the comments!
