Fix Malwarebytes Unable To Connect The Service
We are living in a world of computers. The Number of people who use computers has increased at a high pace and the number is still increasing. But we all want to be safe while using our computers.
Safety should be our priority whenever we are using any device. There are a lot of threats associated with our computers. People use several tools to defend their PCs against the threats but no anti-virus software can grant us full security unless we are aware of all kinds of threats. Malwarebytes is a tool to deal with the malicious applications that are installed on our PC.
malwarebytes unable to connect the service
Though the complete version of this software is not free you can download the trial version to protect your PC from the threat. But many users of Malwarebytes are facing malwarebytes unable to connect the service issue. If you are one such user facing the same issue, this article is for you. Here, we will be discussing all the reasons behind this issue and their solutions.
1. Make sure that all the services of Malwarebytes are working properly:
- Malwarebytes works via the services it installs on the PC of the users. Many users have faced the malwarebytes unable to connect the service issue because some of the services of Malwarebytes have been turned off on their PCs. But if you are worried about this issue then, follow the steps mentioned below:
a) Press Start Key + R on your PC. Type services.msc in the Run Utility box that has opened on your screen. (check the box before the option start as administrator)
b) Find the service named Malwarebytes in the list of services. Right-click on this option and select Properties from the context menu.
c) Find the Startup option and set it to Automatic.
d) Check the status of this service, if the status is not Running then click on Start.
2. Check if you have some anti-virus software installed on your PC:
- Though it is claimed that Malwarebytes is fine to work with the other anti-virus software but many users have faced malwarebytes unable to connect the service issue who have installed some anti-virus software on their PC. In case, you have installed some anti-virus software on your PC, you can fix this issue by following the steps mentioned below:
- Open the anti-virus program that you are using. Set an exception for the Malwarebytes in your anti-virus software. Steps to do this, differs based on the anti-virus software you are using.
3. Reinstall Malwarebytes on your PC:
- Many users have solved their malwarebytes unable to connect the service issue by reinstalling the Malwarebytes on their PC. If any of the solutions mentioned above didn’t solve your issue, this is a fix worth trying:
a) Click on the start icon that is available at the bottom-left corner of the screen.
b) Type regedit in the search area. Locate the ID and key of your malwarebytes by navigating to the following path : HKEY_LOCAL_MACHINES\SOFTWARE\malwarebytes (for 32-bit operating system)
HKEY_LOCAL_MACHINES\SOFTWARE\Wow6432Node\malwarebytes (for 64-bit operating system)
c) After you have got the ID and key of the Malwarebytes, open the Malwarebytes on your PC and then, click on My Account.
d) After the page of your account has opened, click on the button deactivate.
e) Now, open settings and then, select Advanced Settings.
f) In the Advanced Settings window, uncheck the box before the option Enable Self Protection Module.
g) Close this program and download mbam-clean.exe. (you can download it from the official site of Malwarebytes).
h) After the download is finished, close all programs and disable your anti-virus.
i) Click on the mbam-clean.exe file to run this program. Then, you will be asked to reboot your PC, do it as per the instructions.
j) When your PC is ready to work, download the latest version of Malwarebytes from the official website and click on the install button initiate the installation.
k) Make sure that you uncheck the box before the option Trial version.
l) When Malwarebytes has been installed on your PC, click on the button Activate.
m) Enter the ID and key in the required field.
- You have installed the latest version of Malwarebytes on your PC and your issue must have been resolved by now. In case, your problem still persists, try the next fix that we have mentioned.
4. Uninstall the Malwarebytes from your PC in safe mode:
- Many users were unable to uninstall the Malwarebytes from their PCs that have made them unable to fix their malwarebytes unable to connect the service issue. If you are unable to uninstall Malwarebytes from your PC, follow the steps mentioned below to do it:
a) Click on the Windows icon (available at the bottom-left corner of the screen)
b) In the search bar at the bottom, type msconfig and hit Enter.
c) Select the Boot Tab. Tick the box next to the option Safe Boot and select the radio button that is next to the option Minimal.
d) Click on Yes if asked to restart your PC. (then, your computer will restart in the safe mode)
e) After your computer has started in safe mode, open the Windows Settings and then, select Apps from the list of options.
f) Find the option Malwarebytes (MBAM) and then, click on uninstall. (this type Malwarebytes will be uninstalled properly from your PC)
g) After the process is finished, disable the safe mode on your PC.
h) Download and install the latest version of Malwarebytes on your PC.
In this article, we have mentioned every possible solution to your malwarebytes unable to connect the service issue in detail. We hope that you must have resolved this issue by now. In case, you are unable to solve this problem even after trying all the steps mentioned above, feel free to contact us through our website and the other contact details provided below. We have got a team of experts to continue reading…
