How to Fix Skype Call Failed

Henry Roth
3 min readJan 28, 2020

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Skype is a telecommunication software that works only on Microsoft based browsers. This software provides you the features like Video call and Voice calls around all over the world.

Many users faced the Skype call failed issue when trying to call someone through Skype software.

If you suffer from the same issue Skype call failed then this content helps you to fix this issue.

Methods to fix the issue Skype call failed — itprohelps

Here are some methods are given below to fix the issue of Skype call not working.

1) Update Skype:

An outdated version of Skype creates a problem in Skype call. So, you need to update the Skype app in your system.

Windows operating system keeps shows you the updates of the application and software installed in your system. One of them is the update of Skype application you just need to click on it to update the Skype application.

If you are enabled to execute that process then you can easily download the latest version of the Skype application through the Official Microsoft website.

After upgrading the Skype application, check that the issue Skype call failed still persists or not if persists then move towards the next solution.

2) Reinstall the Skype application in your system.

For this reinstallation process, you need to delete the existing Skype application from your system and to uninstall the Skype application from your system, follow the instructions given below:

· Firstly, you need to press Windows + R key to open the Run dialog box in your system.

· After that, enter “appwiz.cpl” in the address bar of the Run dialog box and hit enter.

· Then click on the option named “program and features”.

· In the programs and features window, select the skype application and then click on the uninstall option to uninstall Skype application.

· After the uninstallation, go to the official Microsoft Website and install the Skype application in your system.

3) Update the Microsoft based browsers:

Skype application uses the Microsoft based browser for the communication purpose. So, an old version of Microsoft based browsers creates the issue in Skype communication.

Microsoft based browsers are Internet Explorer and Microsoft Edge and Skype only can communicate through the Microsoft based browsers.

So, we are recommended you to update the Microsoft based browsers to fix the Skype call failed issue.

4) Delete the configuration files of your Skype account:

To delete the configuration files from the Skype account, you have to follow the instructions given below:

· Firstly, you need to close the Skype application properly in your system.

· Then press Windows + R keys to open the Run box in your system.

· Type “%appdata%\Skype” in the address bar of the Run box and press enter key.

· After that, a new window will open and you see some configuration files. Delete those files.

· Now, you need to reset the Internet Explorer settings to protect the skype application from unnecessary configured files.

· Again, press Windows + R key to open the Run box and type “inetcpl.cpl” in the search bar of the Run dialog box and then press enter key.

· After that, click on the internet options and then the Internet properties window will open you just need to click on the Advanced tab.

· Then you have to click on the reset button that appeared at the bottom of the right side.

· After that, you need to check the option named delete personal settings and then click on the Reset option.

People can use these above solutions to fix the Issue Skype call failed in your system.

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