I have started several SaaS companies including Crazy Egg, KISSmetrics and FYI. I love creating Products that people love to use.
The other day, I was chatting with a good friend of mine.
And he told me this story.
He was sitting in a meeting with his boss, everything’s going great. Ideas are flowing, there’s a great vibe and…
Good onboarding is about making sure the user is set up to accomplish exactly what they want to do quickly — and getting out of their way. Unfortunately, some of the onboarding tools out there make it really easy to just spam people.