The other day, I was chatting with a good friend of mine. And he told me this story. He was sitting in a meeting with his boss, everything’s going great. Ideas are flowing, there’s a great vibe and energy in the room. And then the boss says “hey, could you…

I used these three product rules to find the biggest problem people have with documents. And I’ve solved it. Learn more about my new product FYI. About two years ago, my co-founder Marie Prokopets and I got really interested in fundraising. We were talking about fundraising to companies all the…

These days, it’s really easy to write code. What’s hard is knowing what the right things to code are. This is something I see all the time. A company builds a successful initial product. They get a bunch of paying customers — which is great. These customers have a lot…

Good onboarding is about making sure the user is set up to accomplish exactly what they want to do quickly — and getting out of their way. Unfortunately, some of the onboarding tools out there make it really easy to just spam people. Tools like Appcues and Intercom power onboarding…

I’m a big believer in lifelong learning. I read everything I can get my hands on, listen to audiobooks at 2x speed, and rely on products like Blink and Audible to learn even faster. …

When you open HubSpot’s dashboard you’re hit with a ton of stuff: Critics think HubSpot has succumbed to feature creep. But, HubSpot’s product is intentionally robust; it promises to be the one-stop shop for all of your marketing and sales needs. The complexity of the product isn’t a vice or…

I’ve been using Facebook and its growing family of products for years. Every. Single. Day. I first tried using Snapchat in 2012, back when it was an early but growing disappearing photo app. It never quite stuck for me. I still don’t use Snapchat much and would barely count as a…

In 2011, Joel Spolsky launched his company Fog Creek’s new product at TechCrunch Disrupt called Trello. It looked a lot like a whiteboard with sticky notes translated into a web browser and an iPhone App. Instead of physically moving a sticky note on a whiteboard, you could drag and drop…