User Testing Process Blog

  1. For this sprint, my team was asked to conduct a usability task on a specific product (in our case, a coffee maker). We had specific criteria to meet: 3 participants (identifying a user group), 3 tasks (that each participant would conduct), and 3 types of data that we would collect. Our product was the single cup Keurig coffee machine. We wanted our data to reflect users from a variety of backgrounds/experience in order to test the products functionality. The data we collected measured the person’s satisfaction with each task (rating scale), the success of their task (based on a specific set of criteria), and the time it took them to complete each task. This video is a presentation that explains our usability testing further: https://www.youtube.com/watch?v=diMUNSXth4E (Links to an external site.)

2. This experience was an interesting one; I didn’t think I would feel as much excitement for such a mundane commercial product test, but this went to show me how even these ‘simple’ products can show design flaws and improvement. I want to explore more about the user’s experience and their reactions to certain tasks. One of the biggest problems my team faced was understanding what would be an initial problem that would dissipate after use, or if this was a serious design flaw that should be changed.

3. I found this project to be more stimulating than I thought it would be. The fact that user testing brings in so much of the human-centered aspect (being able to connect with users directly to better understand the product in the eyes of the participants) is what I enjoy. I liked how this project was able to take a everyday product and still create design questions.

4. In lecture today, we heard from two professionals about their experience in the HCDE field, both of them had constant relation with user testing. It’s such a crucial aspect to the design process for any project. In particular, working in an industry that is testing software for a particular user group. In order to best model the product to fit the needs of the user, several user testing scenarios were ran to collect the best data to help improve that software.

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