● SPEAKS AND WRITES AS A HUMAN: because of the Natural Language process and Machine Learning;
● WON’T BE REPLACING HUMAN: the system will recognize customer frustration and switch the interaction to a human in the company’s support center;
● AI SYSTEM NEVER SLEEPS: Customer service is all about convenience, which includes 24/7 customer support. A cost-efficient, yet powerful way to provide basic support is through the never-sleeping AI system;
● AI SYSTEM WON’T MAKE YOU WAIT: The concept of on-hold music is a friction point in customer service. With the AI system, you no longer have to wait for the next agent;
● PERSONALIZING THE CUSTOMER EXPERIENCE: the AI system excel at collecting customer data from support interactions. After all, it’s the computer that’s doing the work. The advantage is that live support agents can use this information to personalize their interactions with customers;
● LIVE CHAT AI MAKES FRIENDS AND BUILD RELATIONSHIPS: Most companies wish their agents had more time to make outbound, proactive contact with their customers. Live chat AI are there to help, and in some ways, they are revolutionizing the way brands stay in touch with their customers. Whether it’s a simple email or text on a customer’s birthday, or a quick check-in to ask if they are enjoying the brand’s productv or service, the AI system are helping to foster brand loyalty.
