Chat bot technology quickly races towards a collision with artificial intelligence which will make wondrous solutions for businesses. Today we want to quickly discuss the top five reasons why your business should be looking into the chat bot sector today! It can save your company money, reduce your customer support’s workload, to help scale your business operations, and to help organize your company’s day to day actions. With each of these reasons, they have specific benefits to costs of implementation depending on the size of your organization. Let’s dive in!
Save your Company Money
Automating your customer support services can greatly save on your payroll expenses each month. Even if you only reduce your customer inquires through automation at a rate of 20%, that can translate into huge savings for your company at the end of the year.
Reduce your Customer Support's Workload
Your customer support team should be focused on top value clients, heavily troublesome cases, and oddities that don’t happen hundreds of times a day over and over.
Help Scale your Business
The great thing about automation is that it is forever able to scale alongside your servers for hosting and with your customer base.
Organize Day to Day Operations
Many internal tasks can be automated with an AI chat bot. One of the first assumptions we like to break with chat bot technology is that it only can help the end user. Actually, there are more use cases for internal enterprise level chat bots existing than consumer-facing ones, at least from our personal experience.
Selling to Millennials
The future is getting closer and closer every single day. With that, Millennials are starting to become the main generation with spending power and this will continue to be a trend for the next 30 to 50 as Millennials work their way into retirement. With this trend, technology should be a key focus for companies especially those targeting this currently younger crowd.
Cheers!
