Holly Chessman – Medium

Holly Chessman

Holly Chessman

What Are Equality & Inclusion Worth To You

It’s time to talk about equality, inclusion, and money.

Mar 14, 2018

What Are Equality & Inclusion Worth To You

Mar 14, 2018

Holly Chessman

When Do You Need to Use Humans Instead of Bots for Customer Service?

Can bots transform the way we think about customer service and rid of us human interaction once and for all?

Oct 2, 2017

When Do You Need to Use Humans Instead of Bots for Customer Service?

Oct 2, 2017

Holly Chessman

Women in Tech Say, “I Won’t Be Silenced”

My experience working in the world of tech — the good and the not so good.

Sep 3, 2017

Women in Tech Say, “I Won’t Be Silenced”

Sep 3, 2017

Holly Chessman

Exciting New Research Underscores the Value of Visual Engagement Software

New Forrester Research paper offers insight into why to invest in visual engagement solutions like cobrowse, screen share and one-way video…

Aug 29, 2017

Exciting New Research Underscores the Value of Visual Engagement Software

Aug 29, 2017

Holly Chessman

Which Contact Center KPI is More Powerful — Average Handle Time or First Call Resolution?

Which key performance indicators should you track to ensure your customers enjoy the best experience?

Jun 2, 2017

Which Contact Center KPI is More Powerful — Average Handle Time or First Call Resolution?

Jun 2, 2017

Holly Chessman

How to Beat Paralysis and Find the Most High-Value Customer Experience Solutions

Enterprises can easily become paralyzed with the number of customer experience solutions available. How do you decide where to invest?

May 3, 2017

How to Beat Paralysis and Find the Most High-Value Customer Experience Solutions

May 3, 2017

Holly Chessman

10 Tips for Amplifying Women’s Voices in the World of Technology

It’s time to overcome your fears, speak up even when it isn’t encouraged, and ensure you’ll be heard.

Jul 15, 2016

10 Tips for Amplifying Women’s Voices in the World of Technology

Jul 15, 2016

Holly Chessman

4 Ways to Make Customer Service Easier

While you can’t control how a company will treat you, you can influence it. Here are four steps that you, as a customer, can take.

Apr 27, 2015

4 Ways to Make Customer Service Easier

Apr 27, 2015

Holly Chessman

Discover 3 Must-Have Marketing Resources

Ready to make your life easier as a marketing professional? Check out these three fantastic sites.

Apr 13, 2015

Discover 3 Must-Have Marketing Resources

Apr 13, 2015

Holly Chessman

What is Cobrowsing?

Cobrowse and screen share are two key technologies used to enable companies to achieve true visual engagement. But what exactly are they?

Mar 16, 2015

What is Cobrowsing?

Mar 16, 2015

Holly Chessman

Holly Chessman

Writer, mom of 4, chocoholic, nerd girl, advocate for #womenintech, turns SM monologue into dialogue, Principal, Holly Chessman Marketing @hollychessman

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