Holly ChessmanWhat Are Equality & Inclusion Worth To YouIt’s time to talk about equality, inclusion, and money.Mar 14, 2018Mar 14, 2018
Holly ChessmanWhen Do You Need to Use Humans Instead of Bots for Customer Service?Can bots transform the way we think about customer service and rid of us human interaction once and for all?Oct 2, 2017Oct 2, 2017
Holly ChessmanWomen in Tech Say, “I Won’t Be Silenced”My experience working in the world of tech — the good and the not so good.Sep 3, 2017Sep 3, 2017
Holly ChessmanExciting New Research Underscores the Value of Visual Engagement SoftwareNew Forrester Research paper offers insight into why to invest in visual engagement solutions like cobrowse, screen share and one-way video…Aug 29, 2017Aug 29, 2017
Holly ChessmanWhich Contact Center KPI is More Powerful — Average Handle Time or First Call Resolution?Which key performance indicators should you track to ensure your customers enjoy the best experience?Jun 2, 20171Jun 2, 20171
Holly ChessmanHow to Beat Paralysis and Find the Most High-Value Customer Experience SolutionsEnterprises can easily become paralyzed with the number of customer experience solutions available. How do you decide where to invest?May 3, 2017May 3, 2017
Holly Chessman10 Tips for Amplifying Women’s Voices in the World of TechnologyIt’s time to overcome your fears, speak up even when it isn’t encouraged, and ensure you’ll be heard.Jul 15, 20161Jul 15, 20161
Holly Chessman4 Ways to Make Customer Service EasierWhile you can’t control how a company will treat you, you can influence it. Here are four steps that you, as a customer, can take.Apr 27, 2015Apr 27, 2015
Holly ChessmanDiscover 3 Must-Have Marketing ResourcesReady to make your life easier as a marketing professional? Check out these three fantastic sites.Apr 13, 2015Apr 13, 2015
Holly ChessmanWhat is Cobrowsing?Cobrowse and screen share are two key technologies used to enable companies to achieve true visual engagement. But what exactly are they?Mar 16, 2015Mar 16, 2015