Holly Slone O'DonnellMindfulness for a PennyWe waited an hour for our daughter to visit with Santa the other night. The queue filled with families emphasized the stress of the season…Mar 28, 2020Mar 28, 2020
Holly Slone O'DonnellThe Line Drawn in the SandSo let’s talk mindsets people. Because it’s so very important to have a positive one these days. Mindset is what makes all the difference…Mar 28, 2020Mar 28, 2020
Holly Slone O'DonnellThe Death of Customer Service or Human Decency?Recently I had an acquaintance tell me, he expected bad customer service because it had “gotten so bad out there. I just don’t let my…Jul 3, 2019Jul 3, 2019
Holly Slone O'DonnellHeld Hostage by Customer ServiceThey simply don’t make things like they used to. After 6 years of operation, my washing machine took a dive. The transmission blew, but…Jun 10, 2019Jun 10, 2019
Holly Slone O'DonnellCreamer Please. Are you training for process or client experience?Sometimes I’m amazed and perplexed by the simplest customer service interactions.May 20, 2019May 20, 2019
Holly Slone O'DonnellDeviate from the ProcessRecently, while excelling as a road warrior, I touched base with my husband on the day of my return to discuss my ETA and any plans for…Apr 12, 2019Apr 12, 2019
Holly Slone O'DonnellSlow Down to Speed UpI’m in my kitchen. It’s after dinner, and I’m cleaning up. Exhaustion sets in. We’ve all helped clean plates and wash dishes, but I feel…Feb 4, 20191Feb 4, 20191
Holly Slone O'DonnellThe Awkardness of NetworkingSocial interaction is necessary for human health. Studies support that it enhances mood, brain development and can decrease blood pressure…Feb 4, 2019Feb 4, 2019
