By: Tamir Bennatan, Data Scientist @ Hopper How do you measure Lifetime Retention, without waiting for a lifetime? Everything we work on at Hopper is aimed at delighting our customers by delivering real and unique value. Arguably, the best metric we can use to measure our success in achieving this goal isn’t sessions, sales or conversion; it’s retention. …

Tomorrow is the first day of summer, which means that millions of Americans are planning their annual warm-weather getaways. But when it comes to booking hotels, do travelers know how to get the best bang for their buck, or are they relying on old myths that could cost them? To…

Over 270,000 Hotels Now Available to Book in the App Worldwide Every traveler knows that flight prices can fluctuate drastically in the months leading up to departure. At Hopper, we’re proud to have earned nearly perfect reviews for predicting future flight prices with 95% recommendation accuracy up to a year…

By: Tamir Bennatan, Hopper Data Scientist Hopper is hiring — check out our current job openings. We at Hopper have always appreciated the importance of collecting and analyzing user behavior data - and we have a lot of user behavior data. Users set up 4.5 million “Watches” per month, telling…

The Simple Power of SMS By Trevor Tarakjian Have you ever had an engaging conversation with your favourite app? At Hopper, we like to challenge what it means to engage our users, how engagement can lead to new experiences, and what driving experiences through personal conversations with an app that you rely on for accurate…

Jo Lai, Hopper Travel Experience Manager The concept of a travel agent has transformed completely from its totemic origins. From being the mighty gatekeepers of all travel knowledge (c. …

By Ken Pickering, VP Engineering @ Hopper Investing in growth is one of the most critical times as a company, especially when you’re looking for smart people to contribute within an advanced technical ecosystem. …

I thought I understood this comment — by User Experience veteran Don Norman — until a recent project I designed taught me otherwise. “[…] never solve the problem I am asked to solve. […] Because, invariably, the problem I am asked to solve is not the real, fundamental, root problem.”…

The idea of measuring distance between different values of a cyclic feature suggests the concept of a preference distribution over such a feature. In figure 4, imagine that the user’s preferred origin is p and that q is the origin of a trip they’re considering. (Obviously the likelihood of switching…