What types of hotel services are most liked by customers?
Planning for a business trip or a vacation to relieve you from everyday stress in the office or a family vacation or get together? The most important thing you will look out for will be the types of hotel services one will get at the hotel.
With more and more people spending a good amount on tours and travels, hence numbers of hotels are also increasing. This gives consumer more choices in selecting hotel which results in more demand for better quality of hotel services.
In order to attract more and more customers and getting a competitive advantage, they are improving and enhancing the services that they provide.
What actually does the guest want? What is their preference? Most of the guests look for certain services and facilities which are given below
1. Maximum guest prefers a clean room which has all of the essential conveniences. That is comfortable beds and with clean bed sheet, internet access, full bathroom facilities, like shower, soap and towel, arrangement for hot and cold water, free local calls, breakfast, newspaper. Rooms should be airy, spacious, well decorated and should not smell pungent. These are the hallmark of hotel marble city.
2. Most of the guest wishes to explore the city and surrounding tourist spots. Hence easily availability of transportation services nearby is preferred. Easy availability of car rentals or taxi services or local transport is advantageous. Or they except hotel staff to arrange one.
3. Apart from other hotel services, guest expects hotel staff to arrange for the reservation of movie tickets, lunch/dinner table, spa, hair salon etc. The attending staff should be a good at providing guidance of all tourists’ places in and around the city of stay. And also medical services that can be provided during an emergency.
4. Many guests prefer a member of the staff to be available 24 hours a day so as to cater to their needs. Staff should be polite, smiling and well mannered. The staff member of Hotel in Bhedaghat is available 24 hours a day for guest services.
5. Guest usually check for extra amenities that are available like extra cot (bed), towels, laundry and ironing services, baby cot, local magazines, TV channels, morning wake up facilities, gym or fitness center, swimming pools etc.
6. The hotel should have convenient and safe parking space for guest’s vehicle. Working elevator/lift with power backup and facilities like a ramp for differently able or elder people.
7. Many guests arrive with their pets like dogs or cats. They look for hotels that permit pets to be with them. Few hotel in Jabalpur provides this service.
8. Customers prefer hotels that have a dining room that serves good food at the economical price. A lounge is a nice place to meet friends or visitors, relax, chit-chat or have a drink.
9. Guests also look for recreational facilities like swimming pool, gymnasium, fitness center, bar, tennis or badminton court, children slides, swings, see-saw etc. Hotel in Bhedaghat Jabalpur provides this service
It has become important that for the hotel to stay competitive, they provide quality and reliable service so that when guests leave the hotel they are happy and satisfied. This will bring them more referral guests in long run.