… urgent care doctor about my wife, and he suggested we call her immediately to get her interpretation. This doctor was much more of a generalist, and he valued the opinion of a specialist like my wife. She picked up the phone immediately, and he read her the numbers from my blood test. When she heard the ALT, AST and Bilirubin numbers, I swear I heard a silent, “Holy shit” on the other side of the line. Then she asked him for a measurement of my bile duct opening from the ultrasound.
When I meet a design system team for the first time, I don’t start with “Can you show me your awesome living style guide?” It is awesome, they are very proud of it, and I love learning about it. But such demos rest in the shadow of a more essential understanding of their system’s – their PRODUCT’s – marketing and management approach.