Published inUX Planet·Dec 5, 2017Redesign Help Center in ZendeskHow I redesigned the Emerson Suite Help Center in Zendesk — The Emerson Suite Help Center is a knowledge library that provides helps for the Emerson Suite users. It reduced the time and stress for the user to find the answers they need with well organized information structure and easy to use user interface. My role was to research, design and…UX6 min readUX6 min read
Published inUX Planet·Nov 10, 2017How I redesigned the Emerson Suite Goal Setting toolProblems When I first joined the team, I showed my friends the product I was going to be working on. One of the comments I can’t get away from is “it looks like a poorly edited PDF document”. But it’s actually an app, a cloud-based web app. …UX10 min readUX10 min read
