Christmas Delivery Crisis?

With Christmas very much on the horizon we are entering into the busiest time of year for the retail sector, with the rush of seasonal sales heralding a heightened annual demand for package, parcel and posted deliveries.

However, the results of a recent report suggests that thousands of Britons are regularly encountering frustration with delivery services, with a range of issues including late arrival and poor customer services.

Delivery doom

The report, published by Mintel1 looks at home delivery and collection services in the UK during 2017 and reveals that more than 60% of those surveyed have experienced some sort of issue with a delivery service.

The most common delivery problems revealed by the research are:

* A longer than estimated wait for delivery of products (30%)

* Being unable to schedule a delivery for a convenient time (20%)

* Deliveries being left in unsafe areas (18%)

* Damage to the content or packaging (17%).

Even worse, one in ten of those who regularly order products for delivery say they have had an issue with unhelpful customer service agents or the delivery personnel themselves.

Collection calamities

Whilst the survey revealed that shoppers are unhappy with home delivery services, collecting items from designated delivery points is proving an equally frustrating prospect for consumers.

Nearly 40% of those surveyed have faced difficulty when collecting a product in the past year, with waiting times (20%), unhelpful staff (12%) and out-of-stock products (10%) being the most common problems encountered.

Although 56% of participants had collected items in the past year, delivery to home (86%) remains the most frequently used method of delivery, with destinations such as a workplace or relative’s house also popular.

Stress free delivery with i-Collect

This Christmas, why not have iCollect hand-deliver your packages when you’re actually home! We streamline the delivery process so you can receive your packages stress-free, with the guarantee that we will only deliver to you when you’re available.

Just create an account with iCollect and you’ll receive a unique customer ID alongside the shipping address for iCollect’s headquarters. Simply enter this address as your delivery address wherever you shop online and we’ll do the rest!

To find out more about the iCollect scheduled delivery service please visit our Frequently Asked Questions page.

1 — Mintel, http://www.mintel.com/press-centre/retail-press-centre/62-of-uk-delivery-users-have-experienced-an-issue-with-a-delivery