What is the role of HVAC service software in running a profitable business?
Heating, Ventilation, Refrigeration and Air Conditioning together called as the HVAC industry needs a major change to simplify its working. There are many strong reasons to embrace this transformation. The nature of this industry is very dynamic. The service operations are not contained within the four walls of an office. There are various processes like installation, repairs, maintenance and servicing the equipment. Besides that, all these processes need the involvement of back-office, customers and service technicians. Customer demands are increasing and so is the need to evolve.
To achieve the best possible outcome, there is the utmost need to quit old ways. HVAC companies embracing the modern technology are bound to experience a vast change. It will better the things compared to their present situation. Now the question is — how to do this? HVAC service software is the answer to realise goals of coordination and profitability.
HVAC service software suite provides a smart and effortless way of working. The industry faces many challenges like lack of coordination, communication, waste of time and money in travel, double-entry of records, customer alerts, missed requests, under-utilisation of resources, etc. The current approaches fail to overcome these issues. Whereas, technology oriented HVAC service software ensures the company gains more with less.
It is a purpose-built solution to address the challenges of mobility and coordination. HVAC service software restructures the existing methods by streamlining every stage of working. It helps to manage customers, field service technicians and office administration on a single page. HVAC service software is an ideal platform to meet the customer demands and collaborate with the mobile workers. The cloud-based solutions are gaining popularity as they are flexible, scalable and easy-to-use.
Why should companies consider using the HVAC service software solution?
In simple words, there is no wisdom in relying on traditional methods in this digital world. To win the game and survive the competition, this switch is inescapable. HVAC industry operations revolve around the movement of service technicians. Without a proper platform, a company can incur losses as they cannot measure or track their staff and productivity by any means. Let us have a look at some chief reasons to use HVAC service software-
Attending the ‘New-Age’ Customers
Self-service is the new hot favorite feature! The smartphone generation uses mobile apps for almost everything from work to entertainment. These apps are of great benefit to the businesses as well. For instance, customers now prefer to schedule their service by their own using the app instead of calling the company’s call centre. This growing fondness for self-service reduces the burden of direct contact.
The branded apps keep the customers updated with timely alerts and reminders. They can also check the status of their request, quote and pay the bills, seek help, attach documents and maintain a connection with the company. As an alternative, HVAC service software also offers web channels to raise their requests. This ensures no missed requests and meeting service level agreements as promised to the customers.
Maximising ‘Field’ Productivity
The staggering task to manage service technicians whilst they are in the field is more difficult than said. Supervisors know what it takes to keep a sharp eye over the mobile workforce as well as take care of the customers. Dedicated HVAC mobile workforce management apps help you to take the lead. HVAC service software allows intelligent job scheduling. Dispatchers assign the jobs to the nearest worker carrying necessary repair tools and having the right skills to solve a problem. This results in higher first resolutions and more job completions.
On the other side, service technicians are more organised with reduced time to travel. They receive their task schedule without having to go to the office. They complete their work and sign off with real-time reporting. Some of the noteworthy features include route optimisation, offline access, instant synchronisation, electronic sign, and safety check-ins for regulatory compliance. Work is more easy and efficient within this collaborative environment.
Collecting and Collating the ‘Information’
HVAC service software centralises the data. Even if you have varied office locations or company divisions there is no form of dependency. The cloud repository stores all data in a secured manner. The authorised users can access the data based on their roles. HVAC service software frees you from all the rigorous paper work and those cabinets. Moreover, the information is available 24×7 from any device. And most important, there is no room for manual errors or discrepancy.
HVAC companies can analyse this information for future decisions. They can plan their preventive and predictive maintenance strategies. It helps them to be aware of future requirements and upcoming issues. It plays a major role in boosting revenues and achieving expected goals.
When do you plan to act?
In essence, HVAC service software replicates your businesses processes within a digital platform. With the power of automated workflows, HVAC industry can serve customers in a better way. Also, they can keep their workforce engaged. If you still have any queries, watch this video to get an overview of the entire process. It’s the right time to change and deliver excellence!