Ever been a student?

If you have, chances are you’ve overpaid for textbooks in the past. Perlego provided a solution to this issue, working with over 650 publishers to give subscribers access to over 200,000 academic and professional e-books.

When this “Spotify for textbooks” invited me to their offices in late 2018, they were presented with a comprehensive list of possible improvements to their platform — the result of an extensive product critique.

But how was this completed in less than a week — and what changes were suggested?

Identifying the user

Knowing that user research had already been carried out by Perlego, and accepting that anything I did in a week couldn’t be as detailed or thorough, led to approach different to anything I’d tried before. …