Ian ShepherdHow the Deep State is damaging your businessOK, it was early in the morning and I hadn’t had any coffee yet, but I confess to being particularly irritated by yet another reference in…Sep 20, 2018Sep 20, 2018
Ian ShepherdinMoving Tribes4 top tips to really drive Net Promoter Score(Firstly, cards on the table — this is a reworking of something I originally wrote in the stone ages of 2010, but is equally relevant…Jun 13, 2017Jun 13, 2017
Ian ShepherdinMoving TribesThe holes in the cheeseA few years ago, I took some flying lessons.May 30, 2017May 30, 2017
Ian ShepherdinMoving TribesBusiness blindness — what is your reporting keeping from you?I once had occasion to ask a question of a retail management team. This was a fundamentally good business with a long history and with a…May 17, 2017May 17, 2017
Ian ShepherdinMoving TribesIn the momentI don’t know about you, but I really hate ‘in-app purchases’ in mobile games. For one thing, they bring out my Calvinistic, Scottish side…Sep 26, 2014Sep 26, 2014