Ian KimThe anatomy of modern Digital Experience (DX)Looking at the modern DX construct through a frameworkAug 5Aug 5
Ian KimA singularity moment is when your CX can truly shineWhen the systems collapse, your true CX is put to the testJul 23Jul 23
Ian KimCustomer Experience, Digital, and CoffeeMy review and analysis of onboarding experience with NespressoMay 15May 15
Ian KimHow Generative AI can transform customer experience in field serviceGenAI could be a game changer for all fronts of field service experience, by democratizing access to insights & knowledge.Nov 20, 2023Nov 20, 2023
Ian Kim[Consultant’s Desk] You Can Learn How to Learn BetterStrategize your learning to succeed as a consultantNov 11, 2023Nov 11, 2023
Ian Kim[Consultant’s Desk] Frameworks in ConsultingWhen facing a problem, there is a human tendency to jump to a solution on the first thought of an idea. However, this could lead to …Nov 5, 20232Nov 5, 20232