Four people dancing
Four people dancing

“Diversity is being invited to the party, inclusion is being asked to dance.”

Vernā Myers, inclusion advocate

Whilst the shared intent of most developers and designers is to make their products and services usable and engaging to all of their users the reality is that end result in many cases does not achieve this intent. So why not?

There are typical reasons why this happens

  1. We make assumptions about users and those assumptions limit design thinking

So who are our users or audience ?

As designers and developers, if we assume that we are representative of the average…


Person reading document on iPad. Image source Pxhere

Reading large volumes of text is part and parcel of a senior executive’s role. The question is, does the design of those documents hinder or support senior executive to quickly and easily read, comprehend and act upon it, in our modern digital first environments? Sadly, much of current document design not only hinders senior executives reading efficiency it actually disables it.

The central problem lies in the fact whilst our workflows are digital first, our mindsets and design decisions are still back the era of print. This disconnect as well as a lack of awareness of the impact of ageing…


Our understanding of disability directly impacts upon our individual and organisational capacity to develop an inclusive culture, that includes and enables persons with a disability. A lack of understanding about disability leads to attitudes and actions that can create barriers to participation for employees and community members with a disability.

Defining disability

In the 1980s, disability was seen just as a personal attribute. …


Equal access to information and online services enables the full and independent participation by people with a disability in our digital economy. It not only makes good business and marketing sense, but is also consistent with our society’s obligations to remove discrimination and promote human rights. So how well is Australia going?

To answer that question we need to look at three elements. The legislation and international mandates, government policy responses to support that legislation and finally practices we have in place that support the policy and legislation.

1: Core national legislationand international mandates

The Australian Human Rights Commission highlights that equal access to information and…


Why we need to retire this mobile unfriendly format

PDF’s don’t fit the mobile glass slipper, Just as the ugly step sisters inCinderella could not force their feet into the glass slipper.

In the late 20th century PDFs were the default format for digital texts. However, we now live in a post PC world. PDFs are not up to standard as an appropriate accessible format that works consistently across both desktop and mobile devices. In fact relying on PDFs puts an organisation at risk.

The problem with PDFs

The PDF file format has been around since 1992. It was originally created by Adobe to provide a solution for the publishing industry. From a technical perspective, this file format is based upon a subset of the PostScript page…

Greg Alchin

Inclusive design consultant, presenter and author. Certified Apple and Microsoft Accessibility Consultant.

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