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The majority of B2C enterprises are now working on deploying Conversational AI products, for both internal and external facing use cases. With the relative immaturity of the industry, companies are still being caught off guard with the amount of work that can be required to deliver a successful virtual assistant or chatbot solution.

To speed up sales, many vendors are selling on a message of “this isn’t any work at all” — which is obviously not true. This is the snake oil of Conversational AI and is hurting the entire industry. …


Ian C

For more than 25 years Ian has been at the forefront of innovative solutions for global enterprises. Founded his first company in 1995 and 4 more since.

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