How to nail user interviews in a UX, HCD or Design Thinking process – full guide
Dan Nessler

Fantastic guide, I loved it!

I saw people struggling with making the interviewee talk by asking closed questions or don’t give the time for them to think about, in a hurry to ask all the questions. One keyword for me during the interviews is curiosity.

Always go for a further explanation asking how / why / when and give them time to remember and tell you the complete story. You may get a better statement than the previous one and the interviewee will feel more open as the conversation goes because they know you are interested in their story.