Designer as Consultant Part 2: Grow your Innovation Teams’ Design Thinking Skills


1. Establish a Common Language

Sample Bootcamp Agenda

“There are many places online where you can learn individual activities. A bootcamp is designed to explain how activities feed into each other to deliver valuable insights that the team can use to innovate strategically.” — Molly Bigelow, Designer IBM Garage Copenhagen

2. Understand the Why

Notes from an agenda planning session

“I remember in one workshop with many technical participants, we added a data portion to the As-Is Scenario. While this is not typically included, it was an extremely helpful way to bridge the gap between the participants’ technical lens and user-focused lens we were looking for.” — Ann Niou, Designer IBM Garage Austin

3. Define the Red Thread

“Ah-ha moments are not the facilitator’s, they are the participants. This is a great way to rapidly solicit audience buy-in, spur conversation, promote design thinking collaboration, and capture key learnings that the audience can use outside the workshop.” — Justin Owens, Sr. Consultant at IBM

4. Mini Modules: Sustainability and Continuous Iteration of the Practice

The Supply Chain team that I was leading decided to change everything from the roots, not only by creating a better product, but also changing the culture of delivery by including end-users in the process. They immediately understood the value of Design Thinking and focused on user needs rather than just the outcome. Soon, the appetite from Duke [for Design Thinking] was so big, so we had to train internal facilitators by running small modules.” — Edvinas Narbutas, Designer IBM Garage Copenhagen

Onwards and Upwards



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