Your Key to Success: A Day inside The Customer Service Division of iChauffeur Australia

Raise your hands if you agree that Customer Service is an important part of the company. If your online presence is a window in the physical world, the Customer Service is the symbolical ear and mouth of your business. How so? Ears and mouth are crucial to every verbal communication especially between phone lines, as the former receives the message, while the latter transmits the message. The process of exchanging data between phones is a critical process.

Once you misheard the data, the result of unclear communication leads to customer un-satisfaction. Customer service treatment or the mouth also affects the company’s reputation. The lasting impression you will leave on your callers can spread like fire through word-of-mouth. Today, let’s visit the Melbourne limousine service’s Customer Service department and read below the glimpse of their perspective about the importance of their job for the company they served: iChauffeur Australia.

1. Can you describe your day to day experience?

We almost get a call, generally, from a female voice once or twice a week, in a soft tone voice saying, ‘Hello, is that chauffeur-driven cars to Melbourne airport…’, and our reply is ‘Yes, this is iChauffeur Australia, we take all chauffeur requests Australia wide’. Generally, this matured voice will yap for almost close to 10 minutes. By the end of the call — after the listening to query and once satisfied — we almost feel like we’ve become friends over the phone.

2. That’s a great one, can you share more remarkable experiences?

Yes, I remember we receive calls from the real young ‘hurry, hurry’ generation that has hectic schedules. Some of those who avail the last minute services will ask over the phone ‘Is that Melbourne limo? And, we would answer ‘Yes sir, it’s the Melbourne Limousine Service’. In the blink of an eye, in the fastest manner, they will throw all their details to us and book our services. A situation like this excites the whole Melbourne Limousine Service company. All this happens so fast we have come to understanding that the younger generation lives in an era where ‘Time waits for no one’ — literally. Sometimes, elderly gentlemen callers will first cough and then say ‘Is that chauffeur driven Melbourne?’, and we would reply ‘Yes sir, it is’. As a provider of chauffeur-driven cars to Melbourne airport, we want to blend into every generation and to match their needs as well.

3. So what can the readers learn from reading this interview?

The customer service division learns more from the customers that we share with the whole company. One thing we’ve learned from day one that ‘you must listen carefully to person from all walks of life, especially those that come to interact with your company’. Keep reminding yourself not to be judgmental over a few minute conversation over the phone. These callers are all courteous and are calling you to address or help fix a problem. The problem sometimes ranges from anything bizarre to very generic. However, they feel safe with a registered and licensed car company.

In conclusion: The more you are familiar with your customers, the more you know your next move. For customised services perfectly suited for their needs. In return, the more satisfaction your customers get from the services, the longer they stay with you. Or, they bring in more friends. Connect to the chauffeur-driven company in Melbourne though their affable Customer Service today.