UX Predictions for 2017

Published September 2016

There used to be a time when a user experience was dictated by the limits of technology. This isn’t the case anymore.

In today’s world technology has surpassed the ability of designers to create exceptional experiences. UX Architects and Designers can expand their creative reach as far outside the box as they can conceive without stretching the limitations of technology.

Now we look at not only creating an exceptional user experience but an experience that truly makes lives easier. Whether it’s a streamlined user workflow that automates and eliminates pain points that have previously plagued users, or by predictive experiences that anticipate the user’s needs and wants based on situational data collected from the user’s device and produces an intelligent personalized experience.

Here are a few predictions that I see entering into the UX mainstream;

  • Conversational interactions will continue to dominate everyone’s thoughts as they try to introduce non-UI designs into mainstream user interactions.
  • After years of designing user journeys that travel along a happy path, UX Architects and Designers begin to explore what happens when things don’t go just right and what those experiences will look like. Introducing the possibility of a user journey having a branched path that is based on conditions and events.
  • UX will begin to explore what kinds of experiences can be crafted that not only span devices seamlessly but what experiences can be brought to the user by way of the multitude of micro services that are springing up almost daily.
  • Augmented Reality, dismissed by some as a passing fad, will become part of mainstream experiences beginning in informational applications that have their lessons learned from the Pokemon explosion.
  • Experiences become even more personalized as UX finally taps into predictive analysis to allow the ability to craft user experiences that are intelligent and present themselves to the user as a smart virtual assistant, predicting the user’s intentions and needs based on sensor data from the devices, instead of a series of static features.
  • UX will become a standard in online learning and instructional design, breathing new life into an industry that has slipped into a coma.
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