Artificial VS Emotional Intelligence

Artificial Intelligence as “the simulation of human intelligence as processed by machines,” is the aim of hundreds and thousands specialists all over the world.

In 2018 AI already can a lot of things and enterprises invest millions in it:

  • Natural language generation
  • Speech, text, image recognition
  • Smart home and virtual agents
  • Machine Learning and Deep Learning platform
  • AI optimized hardware
  • Decision management
  • Biometrics
  • Robotics
  • AI modeling
  • Cyber defense
  • Aid for knowledge worker
  • Content creation
  • Peer to peer networks
  • Healthcare
  • Automation in marketing

And so on.

The key difference between where we are with AI today versus human and animal brain is multitasking.

With multiple AI functions built into the same package or single computing block, AI systems will achieve better, faster performance due to the synergies between systems. This will enable AI to accomplish abstract reasoning, allowing machines to execute sophisticated, non-intuitive actions that bring them a step closer to us. (Neurala)

Next years AI powered systems would perform whole medical diagnostics and surgery, could simulate work of the entire brain in all kinds of business, industries and safety programs.

But still, is there something AI can’t do?

As researchers predict, “human” professions will be related with Emotional Intelligence in future.

Today, everyone stay agree that AI was created not to replace people, but to help, to improve, to do better and faster. It causes lots of discussions and issues but we won’t talk about it.

According to Andrew Coleman’s A Dictionary of Psychology (2008), emotional intelligence is defined as, “the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one’s goal(s).” It is measured most often using the EQ-i 2.0 test, which measures trait emotional intelligence.

Such job as customer service is human based because humans could recognize emotions and feelings better that AI.

Empathy, gratitude, happiness, anger, understanding someone’s mood are reserved for EI and humans today.

Don’t forget about differences in humans psyches: we all percept things and react as an individuals, there are great number of psychological diseases and variations of emotion manifestation.

Nevertheless, AI tends to learn emotion recognition.

Emotion recognition is the process of identifying human emotion, most typically from facial expressions as well as from verbal expressions. This is both something that humans do automatically but computational methodologies have also been developed.

As we see AI use facial and verbal tips for recognize the emotion. Moreover, AI based on machine learning will collect data and analyze it for better work.

As diverse sources say the following datasets are available for emotion recognition:

  • HUMAINE: provides natural clips with emotion words and context labels in multiple modalities
  • Belfast database: provides clips with a wide range of emotions from TV programs and interview recordings
  • SEMAINE: provides audiovisual recordings between a person and a virtual agent and contains emotion annotations such as angry, happy, fear, disgust, sadness, contempt, and amusement
  • IEMOCAP: provides recordings of dyadic sessions between actors and contains emotion annotations such as happiness, anger, sadness, frustration, and neutral state
  • eNTERFACE: provides audiovisual recordings of subjects from seven nationalities and contains emotion annotations such as happiness, anger, sadness, surprise, disgust, and fear

So, we understand that it could work in some ten years. But I have a question, will AI be able to manifest and create its real emotion and empathy?

I remember Black Mirror episode with young woman resurrecting her husband based on AI technology which had collected all information about him from his phone, photos and laptop. “He” spoke, react just like her husband, but it wasn’t him and she suffered a lot. She was so depressed that she could not realize her beloved had gone.

“Be right back” episode 4

Are you afraid of AI based on machine learning and Emotional intelligence?

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