Ten Lobby Behaviours that can win your Visitor’s Heart

Lobby is a very important space for one’s business. That’s where lasting impressions are made and whether they are good or bad depends totally upon the people who man the front desk for you.

Here is our list of top ten lobby behaviours that can win your visitor’s heart –

#1. Minimal Waiting

Let’s be honest here. The visitor has not come to your lobby to admire your lush carpets or lovely interiors. He has come to meet someone and sooner you usher him inside, happier he is going to be.

#2. Alerting the Host

Visitors who come to the company with an appointment would expect to be ushered into the office immediately. Immediately alert the host about the visitor and if there is to be some delay in the meeting, inform them politely and offer refreshments while they wait.

#3. Pleasant and Professional

One of the first things that the visitor notices after stepping into the lobby is the how the front-office executives conduct themselves. Pleasant manner and professional behaviour is one of the pre-requisites of a front-office executive. Greet the visitors with a smile and speak to them politely.

#4. Nice Interiors

Great interiors make a great impression on the visitors. There is no doubt about that. That’s why most companies spend millions of dollars on interior decorators to plan their lobby interiors to elicit a wow from their visitors.

#5. Engaging Lobby

Even if the interiors are great and admirable, your visitors need to engage themselves in some activity waiting to be ushered in. Keeping magazines is always a great idea to keep the visitors engaged. Interesting paintings, pamphlets (about company products) and guidebooks would also be great way to keep the visitors engaged.

#6. Refreshments

Offering refreshments to your visitors while they wait is a norm that most companies follow.

#7. Sufficient Seating

A well-designed lobby ought to have enough space to seat all visitors who come. If there is not enough space to seat the visitors in the lobby, then the company gives a wrong impression to its visitors as being chaotic and unorganized.

#8. Pleasant lighting

Good lighting not only gives a great first impression but also makes the visitor comfortable and relaxed while waiting in the lobby.

#9. A Visitor Management System

A Visitor Management System in a self-help kiosk is one of the things that would surely impress the visitors as against a dog-eared visitor’s log. The visitor comes away with the feeling that the company has a well-organized system in its place to manage its visitors and is also serious about protecting its assets.

#10. Courteous Behaviour

Even if the first nine things are not available in one’s lobby, a courteous behaviour will definitely give the visitor a good impression about the company, if not great.

This is a guest post written by a staff writer from Cogent Innovations Pvt Ltd. Cogent provides an award winning visitor management software called TouchPoint with advanced features and functionalities. You can get a no strings attached free one-on-one demo here.