Let’s kill no-reply@

Matt Haggard
Aug 25, 2017 · 1 min read

Dear way-too-many companies,

If you’re allowed to send me an email, I’m allowed to send you an email. You just sent me an email and I have a question. Don’t make me hunt for a way to ask it. Email already has a built-in way to do that — reply.

Whether it’s good news or bad news, whether you’re an established company or a startup, your customers will love you more if you let them reply to your emails.

Let’s rid the world of no-reply@suckybusiness.com emails. There are no upsides to receiving a no-reply email.

kthxbye,

Matt

)

Matt Haggard

Written by

Dad and programmer - www.budgetwithbuckets.com

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade