“Good design is actually a lot harder to notice than poor design, in part because good designs fit our needs so well that the design is invisible”
art of the user…the knowledge that there will be tolerance on the part of the user. I do, however, think this has a huge impact on providing an experience that’s pleasurable and one that eases a potentially negative perception.
Aesthetic things are perceived to be easier to use than ugly things. They foster positive attitudes, making people more tolerant when problems are encountered.