Three things I learned during 4+ years at Uber
Michael Pao
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The point #2 “Don’t listen” makes sense for the example you mention, but I’m sure there are hundreds of other examples at Uber of actually listening to customers, and having the insights found there drive great product decisions. Interesting how folks always refer to those old Apple statements about not listens to customers, when in fact, Apple actually listens to customers more than any company in the world. Not saying one should do exactly what customers say, but through great voice of customer programs… listening & observant product managers and designers can often infer great innovations. Relevant post by Biz Stone here https://medium.com/the-biz-stone-collection/the-complexity-of-simple-a2d4dd38bf3