Cees-Pieter den HartogDuring the mid-nineties, I became active in terms of customer satisfaction within my company.Why am I writing this, when you, the reader, probably work in IT? During those same years in the nineties, IT managers of existing clients…May 12, 2017May 12, 2017
Cees-Pieter den HartogTop 5 IT Service Desk KPIs to measureWhen managing an IT organization, the importance of KPIs is undeniable. However, it is not only the implementation of IT KPIs you should…May 1, 2017May 1, 2017
Cees-Pieter den HartogThe top 5 calls dreaded by IT service desk employees and how to reduce thoseWho doesn’t know them? Our IT heroes we can call whenever our computer is not responding or we’re missing this one special cable: the IT…Feb 13, 2017Feb 13, 2017