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Inga Szikszay
Inga Szikszay

Inga Szikszay

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From Design / UX: Customer Delight — The True Meaning (It’s not cool animations) by Jamal Nichols

…eople’s lives CLEARLY better, and did it in a way that didn’t require any change in their behavior. That is the path to true delight: listening closely to your customers and using your insights to make their lives 10x better — even if it’s just a very small part of their lives.

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So impressive article!

Chen

Man… It’s been a very long time since I’ve read something this refreshing!

Brendin du Plessis

Yeah, I think you might be right about that, but the primary responsibility for the experience…

Jamal Nichols