…s requesting a return, what if you could recommend a complementary product to increase basket size? For example, if you know that a loyal customer has bought the same dress in two sizes and is going to keep one of them, why not recommend a matching belt at a discount to complete the outfit, and increase basket size in the process?
There are radical economic shifts underway. Society is moving from commodity-based capital toward intellectual capital. Not only will repetitive manufacturing jobs will be wiped-out — mundane white-collar work will also be eliminated.