Top 5 Conversational AI Platform for SaaS
Giving the customers a good experience makes a big difference when you are trying to build a SaaS firm. Key to successful growth is constant customer acquisitions, leads generation while retaining the old customers with & adequate customer service.
So the question for you is this- Are you doing enough in utilizing the full potential of AI conversational Platform for your business? And we will help you in answering the question. AI conversational platform is highly beneficial for the SaaS firms as it will help them proactively engage with the visitors around the clock.
Besides answering the basic general customer questions, a conversational AI platform such as Chatbots can turn a conversation into a conversion. Website visitors often look for an interactive medium for making their online purchases, and ultimately the website visitors need information quickly. Chatbots gives the right information precisely and swiftly and if the bot is integrated with an app such as Facebook Messenger, you have got a chance to engage with the customers on social media also. Multiple Channels of communication opens up for SaaS firms.
Besides being a source of information channel for the visitors, a chatbot enables you to be available and visible 24/7 to assist your potential customers, providing seamless customer service and while even booking demos.
We will take a look at some of the powerful AI conversational platforms available in the market for SaaS.
Top 5 AI Conversational Platform for SaaS:
IntelliTicks:
IntelliTicks is a new and rapidly growing AI Conversational platform to emerge in the last couple of years. SaaS Businesses are deploying the IntelliTicks platform for engagement and lead generation.
IntelliTicks Chatbot uses natural language processing (NLP) to answer the repeated customer queries instantly without the need of a human operator.
With End-To-End automation, IntelliTicks Chatbot can engage with the visitor on the fly. Its AI-Powered Chatbot comes with human fallback support that can transfer the conversation control to a human agent in case the chatbot fails to understand a complex customer query. The businesses can design custom chatbots as per their needs and set-up the flow of conversation. Saas Firms do businesses across the world and will have visitors coming around the clock searching for products and services. IntelliTicks Chatbot is automated and available 24/7 to proactively engage with the visitor. Any interested visitor might be a prospective prospect if the Chatbot ends up getting the contact details of the visitor. IntelliTicks Chatbot platform is an affordable yet feature-rich Conversational Platform for the SaaS Businesses.
Cool features:
- Deeper API Integrations like Zapier, Facebook Messenger
- Has Payment-in-chat option thus allowing customers to do the purchases within the Chatbot
- Has Menu-in-chat option
- Has Human Takeover Option — Yes
- Drag and Drop Feature with no coding knowledge required at all
- Analytics
- Free Trial without Credit Card obligation
Free Plan Forever
Offers private labeling
Engati:
Engati is one of the popular Chatbot platforms to help you build bots without programming knowledge. The platform offers multiple features like voice features, contextual, intelligent paths, training, analytics, private labeling, and more. Engati presently supports eight major messaging platforms including messenger, Kik, telegram, line, Viber, Skype, Slack and webchat with a focus on customer engagement. Saas Businesses will have visitors across the world and Engati Multi-Lingual platform helps the SaaS firms in interacting with them in their native language.
Leverage the power of machine learning, NLP & NLU to design your very own chatbot.
Features:
- Multi-Language Platform with over 20 languages supported
- Speech Recognition
- Multi-Message Platform supported
- FAQ Builder
- NLP based
- Free Plan- Yes
- Free Trial-Yes but with limited features
Botsify:
Botsify helps people create artificial intelligent conversational chatbots without having to code or program. The platform offers several integrations out of the box and works on multiple platforms including Facebook messenger and website. Create customized conversation forms with multiple field types to collect information through a chatbot like a name, Email, Location, Geocode and several other.
Features:
- LiveChat
- Easily integrated and embedded with websites
- Facebook Messenger Chatbot
- No Free Plan
- Creating automated and personalized messages
- Botsify bot provides push notifications to let the business know if the visitor needs to speak to a human customer service agent
- Has no Human Fall-Back Option
- Can send an email notification
Zoho SalesIQ:
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them and support your customers in real-time. They have a deeply programmable custom chatbot-building platform. You need to know to code in order to perform any task or integrate with any internal database or software.
Features:
- Canned Responses
- Website Visitor Tracking
- Interactive Email Campaigns
- Prioritized List of Visitors
- Team Monitoring
- Mobile Apps both for android and IOS
- CRM Data-Based Proactive Triggers
- Free Plans
- Free Trial
- Coding Knowledge required
Verloop:
Verloop is a conversational sales and marketing platform plus automated customer support and engagement platform. With SaaS firms who want to set-up the Chatbot for getting qualified leads, Verloop is a good option with an easy to use drag and drop interface. You can train your bot, answer FAQs, generate leads and connect them to sales representatives. Verloop is a Multi-Lingual chatbot platform and very useful for SaaS firms who have visitors across the globe.
Features:
- Canned Responses
- Third-Party Integration
- Human Handover
- Lead Qualification
- No E-Mail Automation
- No Mobile apps
- Free Trial Yes
- Free Plan
