IntercominInside IntercomSequoia’s James Buckhouse on why product design should start with a storyJames Buckhouse, founder of the Sequoia Creative Lab and a self-described “storyteller”, will be the first to tell you that that the word…Aug 30, 2017Aug 30, 2017
IntercominInside IntercomBehind the scenes on the Inside Intercom illustrationsWhen we revamped the Inside Intercom blog, we wanted to provide readers with a truly editorial experience — something you would get from…May 9, 20171May 9, 20171
IntercominInside IntercomTina Roth Eisenberg on 4 things designers-turned-startup-founders need to know“I sometimes laugh because here I am, sitting, looking at Excel spreadsheets and talking and worrying about margins. How have I become that…Mar 28, 2017Mar 28, 2017
IntercominInside IntercomHow do you say no to customers?Building a successful product means getting good at saying no. But exactly how do you say it? What if you’re on the front line…Mar 9, 20172Mar 9, 20172
IntercominInside IntercomKnow when to ask for help with the 15 Minute RuleA fact of startup life is that no matter what team you work on, you’re guaranteed to run into problems you get stuck on.Feb 26, 20171Feb 26, 20171
IntercominInside IntercomWhy you need to make failure part of your PR planLet me tell you a story.Feb 15, 2017Feb 15, 2017
IntercominInside IntercomHow the words you use build your productWords in a product evolve. They start with the people who first invent the product and name its parts.Feb 7, 20175Feb 7, 20175
IntercominThe StartupIntercom’s Des Traynor on how to get started at conference speakingThe road to being a keynote speaker at a multi-thousand seater event is paved with many a dingy hotel conference room.Feb 2, 20171Feb 2, 20171
IntercominInside IntercomDesign-led is a fallacy. Integrated design isn’t.Cultivating design leadership is hard when you don’t fully understand what design can do for a business. Ask an entrepreneur what they…Jan 23, 20172Jan 23, 20172
IntercominInside IntercomWhy not talking to your customers can be a good thingNo matter how good your support team is, it’s an inescapable fact that some customers simply don’t want to talk to them.Jan 12, 20171Jan 12, 20171
