IntercominInside IntercomSequoia’s James Buckhouse on why product design should start with a storyJames Buckhouse, founder of the Sequoia Creative Lab and a self-described “storyteller”, will be the first to tell you that that the word…2 min read·Aug 30, 2017----
IntercominInside IntercomBehind the scenes on the Inside Intercom illustrationsWhen we revamped the Inside Intercom blog, we wanted to provide readers with a truly editorial experience — something you would get from…4 min read·May 9, 2017--1--1
IntercominInside IntercomTina Roth Eisenberg on 4 things designers-turned-startup-founders need to know“I sometimes laugh because here I am, sitting, looking at Excel spreadsheets and talking and worrying about margins. How have I become that…4 min read·Mar 28, 2017----
IntercominInside IntercomHow do you say no to customers?Building a successful product means getting good at saying no. But exactly how do you say it? What if you’re on the front line…7 min read·Mar 9, 2017--2--2
IntercominInside IntercomKnow when to ask for help with the 15 Minute RuleA fact of startup life is that no matter what team you work on, you’re guaranteed to run into problems you get stuck on.4 min read·Feb 26, 2017--1--1
IntercominInside IntercomWhy you need to make failure part of your PR planLet me tell you a story.5 min read·Feb 15, 2017----
IntercominInside IntercomHow the words you use build your productWords in a product evolve. They start with the people who first invent the product and name its parts.6 min read·Feb 7, 2017--5--5
IntercominThe StartupIntercom’s Des Traynor on how to get started at conference speakingThe road to being a keynote speaker at a multi-thousand seater event is paved with many a dingy hotel conference room.5 min read·Feb 2, 2017--1--1
IntercominInside IntercomDesign-led is a fallacy. Integrated design isn’t.Cultivating design leadership is hard when you don’t fully understand what design can do for a business. Ask an entrepreneur what they…5 min read·Jan 23, 2017--2--2
IntercominInside IntercomWhy not talking to your customers can be a good thingNo matter how good your support team is, it’s an inescapable fact that some customers simply don’t want to talk to them.8 min read·Jan 12, 2017--1--1